ShutterCount supports three different methods to retrieve the shutter counter: direct USB and Wi-Fi connection (required for most Canon EOS cameras), as well as File Mode to support Nikon and Pentax cameras (and a few older Canon EOS-1 series models).
To identify which connection type your camera supports please consult the Tech Specs page. If your camera is listed under the USB section, then it can be connected via USB. If it is listed under Wi-Fi, then it can be connected via Wi-Fi (or Ethernet). If your camera is listed under File Mode, then you must use a picture taken with the camera to retrieve the shutter counter.
USB and Wi-Fi cameras will not work via image files, and vice-versa: File Mode can't be used on cameras that require a direct USB or Wi-Fi connection.
The USB connection seems pretty easy, but there are a few gotchas we learned through the years. First it is recommended to read your camera's user manual on how to make the connection. Then please refer to the USB section in Chapter I of the free eBook Kuuvik Capture Inside Out for more information. The process is the same for both apps.
Wi-Fi must be disabled if you want to connect the camera via USB as it blocks the USB port when enabled.
USB does not work on iOS. Not even with the Camera Connection Kit. It is a limitation of iOS.
Applications that might connect to your camera (e.g. Kuuvik Capture, Canon EOS Utility, Capture One, Adobe Photoshop Lightroom) may interfere with ShutterCount. It is recommended to quit them before launching ShutterCount.
The recommended procedure is to connect and turn on your camera first, quit any applications that might launch automatically, and finally start ShutterCount.
You must pair the camera with the app to make it work via Wi-Fi (either built-in or with an external transmitter), or Ethernet (for cameras and transmitters that has an Ethernet port).
Pairing on macOS:
Pairing on iOS:
You must not start any Canon software: neither EOS Utility on your Mac/PC nor Canon's mobile application. They are not needed and may interfere with ShutterCount. You must pair your camera directly with ShutterCount.
It can't be stressed enough that you must do the pairing in EOS Utility mode. It will not work otherwise.
It is recommended to connect your device running ShutterCount and camera to the same existing (Wi-Fi or Ethernet) network. Avoid the Easy connection option on the camera, select an existing network instead.
For further instructions on how to connect the camera via Wi-Fi on macOS, please refer to the Wi-Fi and Ethernet section in Chapter I of the free eBook Kuuvik Capture Inside Out. The process is the same for both apps. Additional iOS pairing tips can be found in the FAQ.
For File Mode you need to take a picture with your camera first. It can be in any format the camera supports, be it JPG or its native raw format (DNG, NEF or PEF). But you can use only original files, created in-camera. No edited files, or DNGs converted with Adobe DNG Converter.
You have two options to bring the file into ShutterCount: scan the memory card or open the file directly.
The simplest and easiest way is to put the memory card containing the image into a card reader connected to your Mac (the built-in SD card reader can be used), then either drag&drop the memory card's icon from your Desktop onto ShutterCount, or choose the Scan Memory Card... item in ShutterCount's File menu, then choose the memory card in the open dialog. ShutterCount will find and use the image with the latest date/time on the card.
Optionally you can open an image file directly: drag&drop the file onto ShutterCount, or use File > Open... to open it.
You must use a memory card, ShutterCount can't read the file from the camera directly.
The history log for your camera will include the image's creation date as the date of reading, so you can safely use older images if you would like to build your history from existing images.
An app you may also like.
Kuuvik Capture is the leading Canon EOS remote control app for the Mac with focus peaking, RAW histogram, exposure sequence automation, and the world's first multi-point split live view. Learn more ▸